Problem Solving 101, by Ken Watanabe, started out as a book written for Japanese children to teach them about problem-solving and critical thinking. Read and followed not only by children, but also by so many adults that it became an International Bestseller.
Before writing this book, Ken Watanabe was a consultant for a global management consulting firm, McKinsey & Company. For 6 years, he worked with several major companies all over the world to help them solving their business challenges using a simple straight-forward yet powerful problem-solving strategies.
Problem Solving 101 teaches us how to implement the basic principles of problem-solving in our daily life. This book offers tips and tricks that are simple enough for children to follow, but complex enough to be implemented by business leaders in their demanding business problems.
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What to Say to a Porcupine: 20 Humorous Tales That Get to The Heart of Great Customer Service teaches you the essence of customer service through 20 entertaining short stories. Where else can you find a story of clowns that finally understand when to be serious and when to be funny, penguins that run construction company learn that sometimes silence is not always golden, pigs that own truffles store realized that even a great product will not be successful without a great customer service.
